1. Introduction

Kartriq ("we", "us", "our") operates the kartriq.vercel.app website and the Kartriq SaaS platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Account Information: Name, email address, phone number, company name, and GST number when you register.
Business Data: Products, inventory, orders, vendor details, and channel credentials you store on our platform.
Payment Information: Billing details processed securely through Razorpay. We do not store your card numbers.
Usage Data: Pages visited, features used, browser type, IP address, and device information collected automatically.
Cookies: Session cookies for authentication and analytics cookies for improving our service.

3. How We Use Your Information

Provide, operate, and maintain the Kartriq platform.
Process transactions and send billing-related communications.
Respond to support requests and communicate service updates.
Monitor usage patterns to improve features and performance.
Prevent fraud and enforce our Terms of Service.

4. Data Security

We implement industry-standard security measures including:

AES-256-GCM encryption for channel credentials at rest.
JWT-based authentication with HTTPS for all API communications.
Role-based access control (RBAC) to limit data exposure.
Regular security audits and automated vulnerability scanning.

5. Data Sharing

We do not sell, trade, or rent your personal data. We may share data with:

Service Providers: Payment processors (Razorpay), email services, and hosting providers who assist in operating our platform.
Channel Integrations: Marketplace and logistics APIs you explicitly connect (e.g., Amazon, Flipkart, Shiprocket).
Legal Compliance: When required by law, regulation, or legal process.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. Upon account deletion, your data is permanently removed within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

Access, update, or delete your personal data from your account settings.
Export all your data via CSV or the REST API.
Opt out of non-essential communications.
Request a copy of all data we hold about you.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notification. Continued use of the Service after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: hello@kartriq.in

Address: Bangalore, Karnataka, India